Your care is our top priority, so we’ve just made it easier than ever to connect with our providers. With Carolina Partners DIRECT CARE appointments, you can access our doctors and counselors from your desktop, laptop, smartphone, or tablet — from home, work, even while traveling.
** Now covered by BCBS, United Health Care, and Cigna insurance! **
Carolina Partners DIRECT CARE appointments are available for new and current patients who are in need of care urgently. While not every condition is right for a DIRECT CARE appointment, there are a wide variety of times when a video call is appropriate and convenient, including:
Loss of Appetite
Poor Impulse Control
Self Blaming/Negative Thoughts
1. Create Your MEND Account
2. Schedule Your Visit
3. Meet Online With Your Provider
Questions about your Carolina Partners DIRECT CARE appointment? Call Carolina Partners at 919-929-9610 or email us at firstname.lastname@example.org.
Frequently Asked Questions
What is Direct Care?
Direct Care is our telehealth program that runs through a free app (MEND). In this app you can register as a patient and request an appointment! We are currently offering flexible hours for both psychiatry and talk therapy. The appointment is a video call with one of our providers through the app (similar to Facetime or Skype). Any prescriptions will be sent electronically to your pharmacy.
How do I sign up for Direct Care?
- You can register for our Direct Care program by going to https://portal.mendfamily.com/signup/new-patient/103.
- We recommend that you use the following browsers: Google Chrome or Firefox.
Do I need any special equipment for a Direct Care appointment?
You need a few basics: a computer or compatible mobile service (tablet or smartphone), a webcam, and a microphone. If your computer or mobile device already has an integrated camera and microphone, you shouldn’t need any extra equipment to get started.
I see a med provider in office. Can I use Direct Care for therapy (and vice versa)?
Does my Insurance cover this?
At this time, Carolina Partners in Mental Health Care will file telehealth claims for BCBS, United Health Care, and Cigna plans.
What is Psychiatry vs. Therapy?
Therapy: Counseling that targets a person’s overall mental health and wellbeing. It focuses on thoughts, behaviors, beliefs, emotions, relationships and social skills. Carried out by a licensed professional with a Master’s or Ph.D.
Psychiatry: Medical specialty based on the diagnosis, treatment, and prevention of mental health disorders. A psychiatrist is a medical doctor, nurse, or physician assistant and prescribes medications for mental health disorder.
How much does the first appointment cost?
Out-of-pocket fees: Initial medication appointments are $146 and initial therapy appointments are $69. Follow ups for medication management are $49 for 15 minutes and $97.50 for 30 minutes. Follow ups for therapy are $39 for 15 minutes and $69 for 45 minutes.
Insurance: Each appointment will be filed to your insurance plan and you will be responsible for either the MH/SA or Specialist copay or the amount billed toward your deductible.
Is my card charged when I enter it to request the appointment?
No, it is charged when the appointment is completed.
How long are the initial appointments?
Initial appointments are 45 minutes long. Follow up visits are customized by your provider and are priced at $3.50 a minute.
I’m having issues with the app, who do I contact?
I have medical related questions about the program, who do I contact?
Call Carolina Partners at 984-227-3225 or email us at email@example.com.
How are medications prescribed through a telehealth appointment?
The providers are able to electronically send your prescriptions to your pharmacy.