Telehealth and Teletherapy

Online Appointments with Carolina Partners

Your care is our top priority, so we’ve just made it easier than ever to connect with our providers. With Carolina Partners DIRECT CARE appointments, you can access our doctors and counselors from your desktop, laptop, smartphone, or tablet — from home, work, even while traveling.

** Now accepting BCBS and Cigna insurance! **

Carolina Partners DIRECT CARE appointments are available for new and current patients who are in need of care urgently. While not every condition is right for a DIRECT CARE appointment, there are a wide variety of times when a video call is appropriate and convenient, including:

  • ADD/ADHD
  • Anger
  • Anxiety/Panic Attacks
  • Concentration/Memory Issues
  • Decreased Libido
  • Dementia
  • Depression
  • Domestic Violence
  • Eating Disorders
  • Fatigue
  • Loss of Appetite
  • Mood Swings
  • Nutritional Counseling
  • Poor Impulse Control
  • Relational Conflict
  • Self Blaming/Negative Thoughts
  • Sexual Assault/Abuse
  • Sleep Issues
  • Substance Use/Abuse
  • Suicidal Ideation
  • Transgender Issues
1. Create Your MEND Account
2. Schedule Your Visit
3. Meet Online With Your Provider

** Now accepting BCBS and Cigna insurance! **

Questions about your Carolina Partners DIRECT CARE appointment? Call Carolina Partners at 919-929-9610 or email us at teletherapy@carolinapartners.com.

Frequently Asked Questions

What is Direct Care?

Direct Care is our telehealth program that runs through a free app (MEND). In this app you can register as a patient and request an appointment! You will receive a call from our telepsych coordinator to set up your appointment. We are currently offering flexible hours for both psychiatry and talk therapy. The appointment is a video call with one of our providers though the app (similar to Facetime or Skype). Any prescriptions will be sent electronically to your pharmacy.

How do I sign up for Direct Care?

Do I need any special equipment for a Direct Care appointment?

You need a few basics: a computer or compatible mobile service (tablet or smartphone), a webcam, and a microphone.  If your computer or mobile device already has an integrated camera and microphone, you shouldn’t need any extra equipment to get started.  

I see a med provider in office. Can I use Direct Care for therapy (and vice versa)?

Of course!

Does my Insurance cover this?

At this time, Carolina Partners in Mental Health Care will file telehealth claims for BCBS and Cigna plans.

What is Psychiatry vs. Therapy?

Therapy: Counseling that targets a person’s overall mental health and wellbeing. It focuses on thoughts, behaviors, beliefs, emotions, relationships and social skills. Carried out by a licensed professional with a Master’s or Ph.D.

Psychiatry: Medical specialty based on the diagnosis, treatment, and prevention of mental health disorders. A psychiatrist is a medical doctor, nurse, or physician assistant and prescribes medications for mental health disorder.

How much does the first appointment cost?

Out-of-pocket fees: Initial medication appointments are $146 and initial therapy appointments are $69. Follow ups for medication management are $49 for 15 minutes and $97.50 for 30 minutes. Follow ups for therapy are $39 for 15 minutes and $69 for 45 minutes.

Insurance: Each appointment will be filed to your insurance plan and you will be responsible for either the MH/SA copay or the amount billed toward your deductible.

Is my card charged when I enter it to request the appointment?

No, it is charged when the appointment is completed.

How long are the initial appointments?

Initial appointments are 45 minutes long. Follow up visits are customized by your provider and are priced at $3.50 a minute.

I’m having issues with the app, who do I contact?

Please visit MendFamily.com and click the red Help button You will be connected with live patient support to assist you.

I have medical related questions about the program, who do I contact?

Call Carolina Partners at 984-227-3225 or email us at teletherapy@carolinapartners.com.

How are medications prescribed through a telehealth appointment?

The providers are able to electronically send your prescriptions to your pharmacy.

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